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Inside Sales Representative
Baton Rouge, LA
Reference Code: ASG-10698
Responsibilities:
1. Has a "territory" that consists of new, existing, dormant and unqualified "C"-size (< $30M annual potential) accounts collected from all sources.
2. Is assigned small accounts by local sales management not managed by outside sales representatives; "Hunts" for business at new small accounts and "Harvests" additional opportunities in existing small accounts.
3. Follows up on “one-off” customer inquiries provided through the Solutions Center; may also "cold call" from a leads list developed from sales campaigns and trade shows; contacts dormant accounts for new / additional business.
4. Is highly skilled at telephone selling; works accounts primarily by telephone and through other electronic means; on occasion, may visit customer site.
5. Uses needs selling, strategic selling and networking tools in abbreviated form to establish presence and gain sales; attempts to expand business once established in the account.
6. Is a product and market “generalist”; is knowledgeable of ALASG technical capabilities; knows AL standard product offers; brings In ALASG technical experts to assist as needed; no specific market knowledge needed.
7. Is very knowledgeable of ALASG account administration systems and practices, e.g., order entry, delivery, T&Cs, rent, invoicing; in most cases, handles all aspects of customer management, including customer service functions.
8. Listens to customer requests for help; is alert for and responds positively to non-standard product requests; personally networks internally to find solutions on behalf of customer.
9. Typically responds to single product requests and small orders.
10. Tracks customer experience with ALASG; ensures that customers are satisfied with products and services supplied.
11. Is efficient and highly skilled at multi-tasking; works 50-100 "C" account opportunities concurrently; targets sale closure in one or two calls.
12. Is compensated with fixed and variable pay; variable component is based primarily on sales revenue and gross margin attained.
13. Coordinates with outside sales representatives and local sales manager to assure a smooth transfer in cases where an account achieves the "B" account size sales threshold.
14. Personally resolves customer incidents and issues.
15. Maintains regular contact with established "C" accounts and attempts to gain additional business.
16. Gathers competitive intelligence; works with market managers and local sales managements to collate and interpret competitive information.
17. Makes effective use of SFDC in abbreviated form; documents critical accounts with a call plan and call report.
18. Conforms to applicable sales policies established by ALASG / AL Group; conforms to uniform sales practices set forth by Sales Management.
19. Trains, coaches, and mentors other entry-level Inside Sales Representatives.
20. May elevate / transition to outside sales specialist position.
21. Records and documents new ideas / products / solutions by capturing feedback from the customers and by working with Marketing to expand our offerings.
Requirements:
Education:
Bachelor’s degree or equivalent preferred; two-year degree minimum; or equivalent
Discipline:
Business; management; engineering or other physical science preferred
Experience:
Sales / Business 2 years
Tech Expertise / Field:
None required; engineering or physical science helpful; telephone sales experience helpful
Language(s):
English Fluently
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