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Inside Sales Representative
Santa Fe Springs, CA
Reference Code: ASG-10725
Responsibilities:
The Internal Sales Position will hold a group of small accounts which has the objective to prepare the foundation for outside sales position (account management).
Among activities to be performed (but not limited to) are:
-Management of a territory composed of a large number of accounts but of small sales dollar each one
-Spot quotes
-Initially with no customer visits progressing to up to 3 days per week of customer’s visits
-Sales support (price increases, RFQ responses)
-Leads qualification
-Sporadic Customer’s visits
Safety
•Actively promotes safety in all aspects of their job.
•Works accident free.
Customer Relations
•Exhibits strong customer focus. Consistently meets or exceeds customer service expectations.
•Account management – works in partnership with the entire Sales team as an advocate for the customer to ensure customer requirements are met.
•Responsible for management of customer portfolio with attention to contract status, price attainment, and customer relationships.
•Identifies customer needs and recommends appropriate products/solutions.
•Assumes ownership/takes lead role/takes initiative in the resolution of customer requirements and challenges.
Sales
•Meets or exceeds T1 target for sales, gross profit, price attainment, and general expenses.
•Collaborates with Business Development and Region Sales Team to help achieve Region sales objective.
•Assists with Region Price Management System in alignment with Regional objectives.
•Qualify prospects/leads.
•Strong Telemarketing Skills for lead generation for outside Account Managers
•Follow up on quotes and proposals, documenting outcome.
•Enhances the customer’s relationship with the company
•Document competitive information obtained using Air Liquide Competitive Database.
•Coordinate with National Accounts Team.
•Serve as point of contact and manage spot business coordinating customer’s requirements with Air Liquide’s resources.
•Coordinates government bids (keeps track of bids communication, prepare documentation, submits and follow up on results)
Knowledge Development
•Develop an extensive understanding of the products and services available to the customer, including lead times, plant capabilities, delivery schedules, certifications, packaging options, available product grades, impurities/component analytical tolerances, etc.
•Develop comprehensive understanding of customer requirements; document and work to continually improve this information
•Master technology tools (CORISPlus, other office tools) to ensure accurate order entry, billing, customer account information.
•Utilize effective problem solving techniques.
Team Building
•Maintains effective communication, both internally and externally, and aids in promoting team work.
•Supports and sustains a positive work environment
•Manages work requirements and effectively prioritizes tasks
Requirements:
Accountabilities:
Safety:
•100 % attendance at safety meetings.
•Assists team in meeting a ZERO accident rate.
•Adherence to location safety policies.
Customer Satisfaction:
•Responds to customer inquiries in a timely manner.
•Conveys to customer fundamental product knowledge.
•Handles all internal and external phone calls in a professional and courteous manner.
•Advances a positive company image in all customer interactions.
Profitable Growth:
•Maintain and expand existing customer base.
•Support Cylinder Sales Team and location team in achievement of annual objectives for sales, gross profit, and general expenses.
Employee Development:
•Meets individualized training requirements.
•Increases knowledge of professional call handling, sales techniques, ALAC products and services, and plant capabilities.
•Bachelor’s Degree (prefer technical field) or a combination of education and related work experience.
•1-3 years experience in customer service and/or sales (preferably in industrial gases or other manufacturing operation).
•Excellent written and oral communication skills.
•Knowledge and ability to use software for spreadsheets, databases, word-processing and order entry.
•Ability to use analytical thinking/techniques to solve problems.
•Knowledge of and ability to utilize continuous improvement methodologies.
•Ability to perform travel for training or meetings on a sporadic basis.
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